> For the complete documentation index, see [llms.txt](https://docs.hiero.org/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.hiero.org/block-node-home/production-runbook/getting-help.md).

# Getting Help

Use the channels below to get support, report issues, and stay current with Block Node releases and community discussions.

***

## Support channels

Escalate in tier order:

| Tier                 | Channel                                                                                   | Use for                                               |
| -------------------- | ----------------------------------------------------------------------------------------- | ----------------------------------------------------- |
| 1 - Community        | [Hiero Discord](https://discord.gg/hiero)                                                 | General questions, community discussion               |
| 1 - Issues           | [hiero-block-node GitHub Issues](https://github.com/hiero-ledger/hiero-block-node/issues) | Bug reports, doc improvements                         |
| 2 - Hashgraph DevOps | Shared coordination channel (provided at handoff)                                         | Installation support, upgrade coordination, incidents |
| 3 - P0 escalation    | On-call contact (provided at handoff)                                                     | Production outages requiring immediate response       |

Response timeframes for Tier 2 and 3 are governed by the Operating Agreement, Exhibit B §7c.

***

## Community

* **Hiero Block Streams Community Group** - `<BLOCK_STREAMS_COMMUNITY_URL>` (obtain from Hashgraph DevOps at handoff)
* **Hiero Discord** - [discord.gg/hiero](https://discord.gg/hiero)
* **GitHub Discussions** - [hiero-ledger/hiero-block-node](https://github.com/hiero-ledger/hiero-block-node/discussions)

***

## Reference documentation

### Block Node operator docs

* [Block Node Overview](/block-node-home/block-node-overview.md)
* [Block Node Hardware Specifications](/block-node-home/deployment/block-node-hardware-specifications.md)
* [Network Ports and Protocols](/block-node-home/configuration/network-ports-and-protocols.md)
* [Block Node On-Chain Registration (HIP-1137)](/block-node-home/configuration/block-node-on-chain-registration.md)
* [Configuration Reference](/block-node-home/configuration/configuration.md)
* [Metrics Reference](/block-node-home/operations/metrics.md)
* [Operator FAQ](/block-node-home/reference/operator-faq.md)
* [Troubleshooting](/block-node-home/reference/troubleshooting.md)
* [Resetting and Upgrading the Block Node](/block-node-home/operations/resetting-and-upgrading-the-block-node.md)

### Deployment guides

* [Deploy with Solo Provisioner](/block-node-home/deployment/solo-weaver-single-node-k8s-deployment.md)
* [Deploy on Bare Metal (Kubernetes)](/block-node-home/deployment/single-node-k8s-deployment.md)
* [Solo Provisioner Quickstart](https://github.com/hashgraph/solo-weaver/blob/main/docs/quickstart.md)

### Integration guides

* [Connecting a Mirror Node to a Block Node](/block-node-home/integrations/connecting-a-mirror-node-to-a-block-node.md)
* [Configure Consensus Node Streaming](/block-node-home/configuration/consensus-node-to-block-node-configuration.md)

### Specifications

* [HIP-1081 - Block Node](https://hips.hedera.com/hip/hip-1081)
* [HIP-1056 - Block Streams](https://hips.hedera.com/hip/hip-1056)
* [HIP-1137 - Block Node Discovery](https://hips.hedera.com/hip/hip-1137)
* [HIP-1357 - Block Node Tier 1 Rewards](https://hips.hedera.com/hip/hip-1357)
* [HIP-1193 - Block Stream Cutover](https://hips.hedera.com/hip/hip-1193)
* [HIP-1200 - hinTS](https://hips.hedera.com/hip/hip-1200)
* [HIP-1424 - Block Merkle Hashing](https://hips.hedera.com/hip/hip-1424)
* [HIP-1427 - Record File Wrapping](https://hips.hedera.com/hip/hip-1427)

***

## Useful diagnostic commands

When opening a support ticket or community thread, include:

```bash
solo-provisioner version --output=json
helm -n block-node list
kubectl -n block-node get pods,sts,svc,events
kubectl -n block-node logs <pod> --tail=500
uname -a && uptime && free -h && df -h
```


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.hiero.org/block-node-home/production-runbook/getting-help.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.